Information we collect
We collect the details you provide directly to us, such as your name, contact information, appointment preferences, treatment history, and any notes you submit through booking or contact forms.
Legal Information
Privacy Policy and Terms of Use
This page explains how we handle your information and the terms that apply when you use the My Skinic website and related services.
Policy
Privacy Policy
We respect your privacy and aim to be transparent about the way we collect, use, store, and protect personal information. By using our site or booking services, you agree to the practices outlined below.
How we use information
Your information is used to confirm appointments, provide treatment recommendations, respond to enquiries, process payments, send service updates, and improve the quality of our clinic operations.
Sharing and disclosure
We do not sell personal information. We may share data with trusted service providers only when required to deliver our services, comply with legal obligations, or protect the security of our systems and patients.
Data retention and security
We retain personal information only for as long as reasonably necessary and apply administrative, technical, and physical safeguards designed to protect data against misuse, interference, loss, and unauthorised access.
Terms
Terms and Conditions
These terms are intended to protect both you and our clinic. They set out how bookings, consultations, website use, and service delivery are managed.
Appointments and cancellations
Appointments are subject to availability. Please provide reasonable notice if you need to reschedule or cancel. Late cancellations or missed appointments may be subject to a fee where permitted by law.
Treatment suitability
All services are provided following a consultation and are subject to professional assessment. You are responsible for providing accurate health information and following any pre- or post-treatment instructions.
Pricing and payment
Pricing may change from time to time without notice. We aim to display current information, but final prices are confirmed at the time of booking or consultation. Payments must be made using the methods we accept at the clinic.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website or services, except where liability cannot be excluded under applicable consumer law.